Refund policy

Effective for all orders placed on or after July 5, 2026

All orders placed from July 5, 2026 onwards are final sale, meaning we do not accept returns or exchanges for change of mind, size, or preference. This does not apply to items that are defective, deficient, or misrepresented — these remain fully covered under the terms below.

No Returns on Items ₹2,000 or Under

Products with an individual SKU value of ₹2,000 or less are not eligible for return or exchange, except in cases of a manufacturing defect (see below).

Exchanges for Manufacturing Defects

We stand behind the quality of our craftsmanship. If your product arrives with a genuine manufacturing defect, you may request an exchange under the following conditions:

  • The exchange request must be raised within 7 days of the date of delivery.
  • You must email us at support@raqz.in with valid proof of the defect (clear photos/video showing the issue).
  • Our team will review the claim and confirm eligibility before proceeding.

Return Shipping & Verification

  • Once an exchange is approved, the original product must be shipped back to us in unused, original condition, with all tags and packaging intact.
  • The exchange will be processed only after the item has been received and inspected at our facility.
  • No refund or exchange will be processed prior to this verification.

Damages & Issues

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately at support@raqz.in so we can assess the issue and make it right.

Non-Returnable / Non-Exchangeable Items

The following cannot be returned or exchanged for reasons of change of mind or preference:

  • Custom, made-to-order, or personalized items
  • Sale items and gift cards
  • Items valued ₹2,000 or less

This exclusion does not apply where the item is defective, deficient, or not as described — such items remain eligible for exchange as set out above, regardless of price or category.

Refunds

Refunds are issued only in cases where a manufacturing defect is confirmed after inspection and a replacement is not available. Where applicable:

  • We will notify you once inspection is complete and confirm whether a refund has been approved.
  • Approved refunds will be credited to your original payment method within 10 business days of approval.
  • Please allow additional time for your bank or card issuer to post the refund.
  • If more than 15 business days have passed since approval, contact us at support@raqz.in.

Questions

For any questions about this policy or a specific order, reach out to us at support@raqz.in.